As the Ontario Government has lifted some of the restrictions, we are please to announce that WE ARE RESUMING ALL SERVICES including preventive care and elective procedures like neutering and nail trims.
We will contact people that we put on the waiting list to schedule the procedures/cares that we postponed. You can also contact us to schedule your appointments. Please be understanding for delays as there might be a surge in scheduling due to the backlog.
Also be aware that our phone lines will be experiencing much higher usage due to distancing and the line may be busy quite often. It will be possible for owners to pick up preventative medications, food and prescriptions by contacting us by e-mail or phone. Keep in mind, most likely the phone lines will be busy so leave us a message and we will get back to you as soon as possible or you can also choose to communicate through e-mail.
We are still having a:
“closed doors” policy as this is still the current recommendation by the Veterinary Associations and the College of Veterinarian.
WE ARE STILL OPEN but our doors are locked. This measure is to help minimize traffic in the hospital and making it safer for our staff and our clients.
Please ring the door bell and a staff member will come greet you outside the hospital. Be patient as they may be helping someone else or be helping someone on the phone.
Maintain a distance of 2 meters between you, our staff, other people and pets.
To help respect social distancing, owners will still not be allowed in the hospital with their pet (with a few exceptions).
A team member will greet you outside and a veterinarian will call you once your pet is being examined. To help us understand your pet’s illness it is recommended to send us a list of symptoms/questions by e-mail prior to the appointment.
For payment, we will accept payment over the phone, by e-transfer or a team member can come outside with our wireless debit/credit machine. Cash transaction are discouraged whenever possible
Food/medication purchases: please call us or e-mail us ahead and pre-pay over the phone. Once you arrive your order with your receipt will be ready and an associate will bring it outside.
Our phone number: 613-837-PETS (7387).
Our e-mail: firstname.lastname@example.org
We ask that clients that have respiratory signs, have traveled in the past 14 days or had exposure to COVID-19 inform our staff and not come in our hospital. If your pet is having a medical emergency, please call ahead and inform our staff that you are at-risk or positive for COVID-19. We may be able to receive your pet through a family member or friend who has not been exposed to you, or receive your pet directly from a vehicle.
Please note, our hospital will notify clients by phone or e-mail if the hospital has to reschedule appointments. The situation is constantly evolving and our hours of operation might change with very short notice.
We understand and share your concerns about COVID-19. Please rest assured we are monitoring the situation closely and the safety of our staff, patients and clients are our priority.