At The Hamlet Veterinary Hospital, we are taking preventative measures to ensure everyone’s safety in this difficult time. Our goal is to continue to offer the medical care your pets’ need and be available to get your pets’ medications and food in this pandemic.

Starting March 23rd, we will be implementing a
“closed doors” policy.

WE ARE STILL OPEN but our doors are locked. This measure is to help minimize traffic in the hospital and making it safer for our staff and our clients. We reducing hours on Tuesday and Thursday (9am to 5pm). The rest of our schedule staying the same for now.

Please ring the door bell and a staff member will come greet you outside the hospital. Please be patient as they may be helping someone else.

Any client coming in with a pet for a appointment will be directed directly to an exam room or our public bathroom where he/she will be asked to wash his/her hands to minimize the spread of the virus.

We would ask if possible to only have one “human” per pet. This is to try to respect the social distancing recommended by Public Health.

If there is no exam room available, the owner will be asked to wait outside or in their car with their pet until a room is ready for him/her.

While inside or outside the hospital, please maintain a distance of 1 meter between you and other people and pets (whenever possible).

Food/medication purchases: please call us or e-mail us ahead and pre-pay over the phone. Once you arrive your order with your receipt will be ready and an associate will bring it out to your car.

Our phone number: 613-837-PETS (7387).
Our e-mail: thehamletveterinaryhospital@gmail.com

To help us continue to serve pets in need, we ask that clients that have respiratory signs, who have traveled internationally in the past 14 days or had exposure to COVID-19 inform our staff and not come in our hospital. If your pet is having a medical emergency, please call ahead and inform our staff that you are at-risk or positive for COVID-19. We may be able to receive your pet through a family member or friend who has not been exposed to you, or receive your pet directly from a vehicle.

We have increased the frequency of hospital cleaning and disinfecting to help ensure everyone’s safety. We also have reduced the number of appointments per day to help reduce traffic in the hospital.

At the moment, we are still scheduling health visits, preventative care and elective surgeries along with emergencies and sick patients examination. Nail trims and blood work can also be scheduled but with reduced availabilities.

Please note, our hospital will notify clients by phone or e-mail if the hospital has to reschedule appointments. The situation is constantly evolving and our hours of operation might change with very short notice. We appreciate your patience in this crisis.

We understand and share your concerns about COVID-19. Please rest assured we are monitoring the situation closely and the safety of our staff, patients and clients are our priority.